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Privacy Policy

Effective Date: November 3, 2025

Last Updated: November 3, 2025

 

Hero Home Improvements (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share when you visit our website, contact us, or use our services.

Information We Collect

We may collect the following types of information when you interact with our website or contact us:

 

  • Personal Information: Name, phone number, email address, mailing address, and ZIP code provided through forms or consultations.

  • Service Information: Details about your home improvement project, preferences, and service needs.

  • Automatic Data: Non-personal data such as your browser type, device, IP address, and how you interact with our website.

  • Cookies: We may use cookies to improve your browsing experience and analyze site traffic.

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How We Use Your Information

We use the information we collect to:

 

  • Provide, schedule, and manage our home improvement services.

  • Respond to inquiries, requests, and estimate forms.

  • Improve our website, services, and customer experience.

  • Send appointment confirmations, updates, or follow-up communications.

  • Comply with legal obligations and prevent fraudulent activity.

 

We do not sell, rent, or trade your personal information to third parties.

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Sharing Your Information

We may share your information only in limited cases:

 

  • With trusted service providers or contractors who help deliver our services.

  • When required by law or to protect our rights, safety, or property.

  • With your consent, if you request or approve sharing your information (for example, for financing applications or warranty registration).

 

All partners and providers are required to safeguard your data and use it only for the intended purpose.

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Data Security

We take reasonable measures to protect your personal information through secure servers, encrypted forms, and restricted employee access. However, no online system is 100% secure, and we cannot guarantee absolute protection.

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Your Choices

You have the right to:

 

  • Opt out of marketing communications at any time.

  • Request access, correction, or deletion of your personal data.

  • Disable cookies in your browser settings if preferred.

 

To make a request, contact us.

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Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing any personal information.

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Children's Privacy

Our services are intended for adults. We do not knowingly collect or store personal information from anyone under 18 years of age.

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Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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